You can return your package to us at the following address:

EquiDream SA, rue curie 36, 4100 SERAING, BELGIUM

All items you purchased from our site can be returned to us within 14 days, either for an exchange or for a refund.

Returns are at the customer's expense and in the case of a refund, it will only be made after verification of our service.

The item must be re-sent in new condition with its tag and not have been washed.

Upon return and verification of the latter, the refund is made within 10 working days.

If, however, the error was due to our shipping department, then we will assume all the costs of returning and re-shipping the product ordered.